SurveyTracker Plus E-Mail/Web Survey Software

SurveyTracker Plus E-Mail/Web® is the survey software that gives you the best, most complete set of features ranging the gammut of scannable forms through powerful Web surveys that can be hosted on your servers and surveys placed on a USB thumb drive.

Scantron scannable form technology is integrated directly into SurveyTracker Plus. Support for a variety of Optical Mark Recognition (OMR) scanners from Scantron is supported. You can print your survey on your own paper or purchase both custom and standard forms directly through Scantron.

SurveyTracker Plus E-Mail/Web is ideal for people who want to combine online surveys with scannable forms – both of which support rapid data entry.

SurveyTracker survey software presents a look and feel that will make your survey design easier.

  • Design any kind of survey you need.
  • Print scannable forms on your local laser printer or send them to the Scantron forms plant for professional printing.
  • Distribute the survey to the web. See Web Survey Samples.
  • Send email invitations and reminders to non-respondents.
  • Track responses with an advanced Audience Lists.
  • Enter the responses in a user-friendly data collection screen.
  • Create powerful reports that deliver the results you need.
SurveyTracker is available in a Desktop and a Network license. See SurveyTracker Network for information unique to the network version of SurveyTracker.

Versatile Survey Design

SurveyTracker helps you design a successful survey quickly and easily. Full control over the look and feel of the survey is at your disposal.

  • Create any kind of survey you want using single response, multiple response, yes/no, true/false, write-in text/numeric/date, fixed sum, and forced ranking scales.
  • Customize the look of your survey with pre-defined or custom styles and layouts.
  • Add Hidden Questions so you can pre-define known response batch scanning of forms.
  • Add custom scannable form response grids or select from a library of pre-defined grids.
  • Add special features to your Web Surveys: Skip/Hit Patterns, Question Validation, Response Piping, Passwords, and more!
  • Spell check and thesaurus capabilities keep your survey professional and concise.
  • Accessibility options perfect for mobile devices and the visually impaired.

See More Survey Design Features
Powerful Libraries to Build Your Survey

Question Library in Survey DesignSurveyTracker includes a variety of libraries, pre-filled with content and easy for the user to expand.

  • The Survey Library stores entire surveys for use in upcoming projects.
  • The Style Library contains pre-defined and custom styles and themes that help you personalize the look of your surveys.
  • The Question Library is populated with hundreds of questions and scales for use in any survey.
  • The Message Library stores commonly used notes, welcome message, thank you messages, invitations, and more.
  • The Image Library stores your logos, photos, and art to spruce and personalize your survey.

Scannable Form Survey Design

Custom Scannable Form ExampleScannable Forms are at the heart of SurveyTracker Plus.

  • Scannable forms can be designed using a custom layout that allows you to place your questions and scales as you see fit
  • Make use of Scantron’s pre-defined standard form layouts for some extra structure and advanced design.
  • Print your forms on your own local laser printer using your own paper or paper purchased directly from Scantron.
  • Send your forms to the Scantron forms plant for professional, high-volume printing.
  • Design your form for scanning and use it on the Web as-is or convert it to a non-scannable format.

See More Scannable Form Survey Design Features
Advanced Web Surveys

SurveyTracker Web Survey ExampleSurveyTracker lets you design web surveys within the advanced design screen which automatically convert into Web-friendly HTML that looks beautiful in a browser.

SurveyTracker generates the files you need to play on your organization’s web server or web host.

Some of the great features offered in Web Surveys include:

  • Open the survey to everyone or send email invitations with optional passwords to your distribution list.
  • Save and Resume allows the respondent to pick up the survey at a later date.
  • Skip and hit patterns to control the flow and content of the survey.
  • Personalize the survey or email invitations for each respondent.
  • Response validation such as Must Complete, value ranges, and more.
  • Accessibility mode provides optional mobile-friendly layout that is also perfect for the blind and visually impaired.

See More Web Survey Features
Accessibility and Mobile Surveys

 

mobile device accessibilityWeb-based surveys hosted on your server offer an optional accessibility version of the survey.

Accessibility surveys are perfect for:

  • Respondents with a Smart Phone such as an iPhone, Android phone, or Windows Phone
  • Respondents who are blind or who have visual impairments

The accessibility version of the survey contains a simplified high-contrast layout that is modified from your original survey design. Either version of the survey can be offered to your respondents – offer the standard web link or a custom accessibility link.

The accessibility version of the surveys:

  • Do not use hard-coded font sizes or styles so they display well on phone screens or through screen magnification software.
  • Have a simplified vertical layout to make it easier to follow the flow of the survey.
  • Employ HTML code designed to be used with assistive software such as screen readers.
  • Use a simple color palette and font controls to ensure a standard appearance with high contrast.
  • No need to pinch and zoom on a phone’s smaller screen

Audience List

SurveyTracker - Audience ListSurveyTracker’s audience list is a unique feature that is more than just a respondent list.

  • Store up to 200 fields of demographic information for each respondent.
  • Fully editable with sorting and filtering to help you find just the right members.
  • Further focus your list with scientific sampling (Complete, Random, Systematic, Stratified, and Cluster).
  • Print your audience details directly on the scannable forms or response-merge into custom Response Grids.
  • Send e-mail invitations to web surveys.
  • Link responses back to the audience list for extra reporting.
  • Track who has – and who has not – responded to the survey and send reminders to non-respondents.

Survey Distribution

Web Survey InvitationsSurveyTracker Plus E-Mail/Web allows you to distribute your survey multiple times using a variety of methods.

Supported distribution methods include:

  • Scannable Forms – A paper-based scannable form survey printed on paper you can purchase from an office supply store. You can optionally print to custom and standard form paper OR send the forms to Scantron for professional printing.
  • Web Surveys – A Web Survey hosted on your web server. Send email invitations to your respondents and reminders to non-respondents.
  • Survey-by-USB – A survey placed on a USB thumb drive or a network location and distributed to respondents.
  • Kiosk – A Kiosk Survey is an interactive survey placed on a computer in a well-trafficked area and is available to anyone.
  • Paper – A non-scannable paper-based survey printed out to standard paper.

Streamlined Data Collection

Data CollectionThe Data collection screen offers rapid data collection and spreadsheet-style manual response entry end editing.

  • Rapid data collection using your Scantron scanner.
  • Automatic data collection for Web surveys.
  • Pre-define responses to known data prior to collecting data.
  • Code write-in responses for quantitative data analysis or reporting.
  • Quick access to the Response Status screen where you can review who has – and who has not – responded and send e-mail reminders to non-respondents.
  • Import and Export response data with ease.

Recommended Scanners

Scantron recommends the following scanners if you are running a scannable form distribution and want fast, reliable data collection. See System Requirements below for the full list of supported scanners.

Scantron iNSIGHT 20 Plus

The iNSIGHT 20 Plus scanner is a compact scanner model with a small footprint that fits perfectly in your workspace. This scanner combines unparalleled document scanning technology and integrates perfectly with the SurveyTracker Plus line of survey software. Its Optical Mark Recognition (OMR) technology and ability to capture images of the form for write-in responses means this scanner is the perfect solution to your data collection needs.

insight20plusThe iNSIGHT 20 Plus is also an environmentally friendly scanner with an Energy Star rating. The scanner automatically shuts itself off after it has idled for a set amount of time and it forgoes the lamp warmup period that left the i20 idle for upwards of four minutes (which also saves you time during your scanning sessions).

We recommend the iNSIGHT 20 Plus as the premier scanner supported by the SurveyTracker Plus line of survey software. It’s fast, it’s reliable, and it’s easy to maintain and clean.

Whenever you need a reasonably priced and compact scanner that has the accuracy of OMR scanning with document imaging that interfaces directly with SurveyTracker Plus, the iNSIGHT 20 Plus is the right solution for you.

Outstanding Features and Performance:

  • Integrates directly with SurveyTracker Plus and SurveyTracker Plus E-Mail/Web.
  • Rated at up to 1950 forms per hour.
  • 40 Sheet input hopper capacity.
  • Duplex/Double-sided scanning supported.
  • Plain paper forms supported.
  • Ink and pencil mark detection.
  • OMR and Image Clip support.
  • Simple setup and easy to operate.
  • Energy Star rated.

Scantron iNSIGHT 4ES

The iNSIGHT 4ES scanner is a desktop scanner model that integrates perfectly with your work space. This scanner combines unparalleled document scanning technology and integrates perfectly with the SurveyTracker Plus line of survey software. It’s high accuracy rate for Optical Mark Recognition (OMR) and its ability to capture images of the form for write-in responses results in rapid data collection and time savings.

insight4esScantron recommends the iNSIGHT 4ES as a great scanner for the SurveyTracker Plus line of survey software. It’s fast and reliable and its higher form capacity can be a real benefit on your larger volume projects.

Whenever you need a reasonably priced scanner that has the accuracy of OMR scanning with document imaging that interfaces directly with SurveyTracker Plus, the iNSIGHT 4ES is a great solution.

Outstanding Features and Performance:

  • Integrates directly with SurveyTracker Plus and SurveyTracker Plus E-Mail/Web.
  • Rated at up to 2800 forms per hour.
  • 100 Sheet input hopper capacity.
  • Duplex/Double-sided scanning supported.
  • Plain paper forms supported.
  • Ink and pencil mark detection.
  • OMR and Image Clip support.

Additional Options:

  • Bar code reader.
  • Printer ink head to mark incoming forms.
  • Select stacker to separate good forms from bad.

Create Reports Using Numerous Tables and Graphs

 

 

Reports - Advanced Multi-Analysis TableCreate tables and graphs within SurveyTracker, store them for use later, print them, or generate PDFs.

The tables and graphs you create are automatically updated as you collect response data and both basic and advanced data filtering is supported.

The reports you can create include:

  • Quick Table
  • Advanced Multi-Analysis Table
  • Statistical Table
  • Cross-Tabs
  • Write-In Table
  • Evaluation Table
  • Scoring Table
  • Bar Graph
  • Column Graph
  • Pie Graph
  • Area Graph
  • Line Graph

Manage Your Projects with Ease

Centralized control over all your survey projects provides at-a-glance status through the Project Table.

  • Sort, find, and organize all of your projects in one convenient location.
  • Quickly open surveys from the Project Table.
  • Quickly open recently created, imported, or opened projects from the Recent Projects list.
  • Organize projects into categories.
  • Review respondent status.
  • Move, rename, and delete projects.
  • Copy surveys to the Survey Library.

Add-On Components

 The SurveyTracker survey software Add-On Components provide you with more flexible choices when conducting your surveys. SurveyTracker is a powerful survey development, distribution, and reporting tool as-is; the add-on components are offered for those people who need some additional customized features not offered in the base product.

Course Evaluation Add-On Component

Additional reporting functionality for course, session, and speaker evaluations.

360° Evaluation Add-On Component

Provides enhanced 360° team setup, distribution, and reporting.

Read more about the Add-On Components here.

System Requirements

 SurveyTracker Plus E-Mail/Web 6.0 has the following requirements:

  • Microsoft Windows XP, Vista, 7, 8, or 10.
  • 1 Ghz or faster Intel or equivalent processor.
  • 1 GB RAM (Additional system RAM may be needed for advanced surveys).
  • 1 GB hard disk space (Base install is around 250MB – additional drive space is needed and is dependent on the number and size of survey projects).
  • CD-ROM drive for installation or downloaded installation file.
  • Monitor resolution of at least 800×600.
  • Display properties for fonts set to 96 DPI or “Smaller – 100% (default)” or equivalent.
  • Administrative rights required during installation.
  • Internet connectivity during registration.

Scannable Form Surveys

Scannable Forms Supported:
Scantron Scanners Supported:
For Web Surveys
To distribute web survey invitations by e-mail
FAQ

SurveyTracker General FAQ

How much does SurveyTracker Plus cost? How do I buy?

SurveyTracker Plus is available across a line of products and in desktop and network versions, each with its own price. We also offer add-on components that you may or may not need. For this reason, please Contact Us and we’ll be in touch to make sure we pair you with the right version of the software. You may also call us at (800) 722-6876 and talk to one of our account representatives.

What is SurveyTracker Plus Survey Software?

SurveyTracker Plus is a line of survey software that distributes surveys by scannable form (for Scantron scanners), Web, paper (Non-Scannable), and USB thumb drive. SurveyTracker Plus provides everything you need in one package to create surveys, distribute them, collect the response data, and generate meaningful reports.

What are the differences between the various SurveyTracker packages?

SurveyTracker Plus is available in a number of different packages with most of the differences related to the distribution methods supported.

  • SurveyTracker Plus E-Mail/Web distributes surveys via scannable form, web with e-mail invitations, thumb drive, and Non-Scannable paper.
  • SurveyTracker Plus distributes surveys via scannable form, thumb drive, and Non-Scannable paper.
  • SurveyTracker Network is available to all versions of SurveyTracker Plus listed above and offers project sharing and collaboration over your organization’s network.

What are the benefits of using SurveyTracker Plus?

SurveyTracker Plus provides the most complete approach for survey facilitation, implementation, and tracking on the market today. SurveyTracker Plus covers every aspect of a survey project from survey design through analysis and reporting. SurveyTracker Plus conveniently combines all these elements into one single package so users won’t have to switch between programs to complete a project.

Only the SurveyTracker Plus line of products offers so many ways to distribute the surveys and collect the response data. The various versions include the ability to distribute surveys on paper, USB thumb drive, scannable form, web surveys, and kiosk or network locations or a combination of these methods.

Is SurveyTracker Plus installed on my network or web server?

SurveyTracker Plus Network version is installed on your network server with client versions installed on the end user PCs. SurveyTracker Plus desktop versions are installed on the end user’s computer (on the local hard drive). SurveyTracker Plus itself is never installed on a web server and does not act as an ASP web service.

Is SurveyTracker Plus a Web-based Application or Web Service?

SurveyTracker Polus is a desktop or client/server application; it does not run on your web server nor is it software-as-a-service.

SurveyTracker Plus E-Mail/Web will generate web files and scripts for the user’s surveys that are uploaded to a web server.

What distribution methods does SurveyTracker Plus support?

Surveys can be distributed in a number of fashions depending on the version of SurveyTracker Plus you own:

 

Distribution Methods

FeaturePlusPlus E-Mail/Web
Web (w/ email invitations)Yes
Paper (non-scannable)YesYes
Scannable FormYesYes
Survey-by-USB (thumb drive)YesYes

Does SurveyTracker Plus come with pre-written surveys or survey templates?

SurveyTracker Plus includes over one-hundred pre-written surveys such as Help Desk, Education, Customer Satisfaction, Training Design and Development, Leadership, Employee Development, Total Quality, ISO 9000, and more!

SurveyTracker Plus also supports survey styles. The survey styles allow you to assign a standard layout/color template to the survey. SurveyTracker Plus includes a number of styles that you can use as-is or modify to suit your needs.

Does SurveyTracker Plus have libraries of pre-written content?

Yes, SurveyTracker Plus includes five libraries of content that you can expand with your own.

  • The Survey Library stores entire surveys for use in upcoming projects.
  • The Style Library contains pre-defined and custom styles and themes that help you personalize the look of your surveys.
  • The Question Library is populated with hundreds of questions and scales for use in any survey.
  • The Message Library stores commonly used notes, welcome message, thank you messages, invitations, and more.
  • The Image Library stores your logos, photos, and art to spruce and personalize your survey.

Does SurveyTracker Plus collect data and generate reports?

Yes,  you collect your response data directly in the SurveyTracker Plus Data Collection screen. You can edit this data as needed and export it to Excel or CSV if desired. You can also generate reports directly within SurveyTracker Plus and then export those reports to Adobe PDF.

SurveyTracker Plus E-Mail/Web also offers Real-Time Reports on the Web.

How much drive space on my local computer does SurveyTracker Plus require?

SurveyTracker Plus Desktop versions have a base install around 250mb. Additional drive space is needed and is dependent on the number and size of survey projects. As a rule of thumb, we recommend at least 1 GB of available storage.

SurveyTracker Plus Network Client versions also have a base install of around 250mb but additional space is not required as project information is stored on the server.

SurveyTracker Plus Network Server has a base install of around 150mb. Additional drive space is needed and is dependent on the number and size of survey projects for all users. As a rule of thumb, we recommend at least 1 GB of storage. The more users and the more active they are, the more space you will need.

How many distribution methods can I use in a single survey project?

You may utilize as many delivery methods as you need for a single survey project. Base your distribution on the capabilities of your audience!

Can a design multi-lingual surveys in SurveyTracker Plus?

SurveyTracker Plus supports single-bit languages such as English, Spanish, French, Russian, German, and Italian. You can create a single survey based on one language and make copies of it for other languages or use multiple languages in the same survey.

SurveyTracker Plus E-Mail/Web FAQ

How much space will a web survey take up on my web server?

Not very much, but the actual amount will depend on a number of factors such as the size of survey (number of pages and questions) and the amount of responses (if data is stored on the server).

Here are some approximations of drive space required when hosting your own web surveys:

  • The average size of SurveyTracker’s web surveys is between 40-50k per page.
  • If the ADA/Section 508 Compliancy version of the survey is supported, a second set of HTML files is generated for each page of the survey. Each of these pages is between 25-40k.
  • The average script size is around 100k.
  • If responses are stored on the server, the average size of the file depends on the length of the survey, the number of responses, and the length of write-in responses. For example, a data file with 150 responses to a 25 question survey can be about 22k.
  • If a Real-Time Report is used, about 1-2k.
  • If an external web database is used, its file size will vary depending on the number of respondent in the list. A database with 250 members starts at 100k. This database does not store response data.

NOTE: SurveyTracker Plus itself is not installed on a web server.

What are the benefits of purchasing SurveyTracker Plus E-Mail/Web?

SurveyTracker Plus E-Mail/Web offers the most choices for survey distribution and data collection than any other version of SurveyTracker-all in one package! With the availability of more choices, you can survey more people with few resources!

SurveyTracker Plus E-Mail/Web creates scannable survey forms and interfaces with scanners to collect the response data. It incorporates full WYSIWYG survey design and the ability to interface directly with Scantron scanners and scannable surveys.

SurveyTracker Plus E-Mail/Web also offers web distribution with optional e-mail invitations.

The software also provides full support for Survey-by-USB and non-scannable paper surveys.

Does this version of SurveyTracker Plus have the same functionality as the other versions of the software?

Yes, all the main or primary features such as survey design, audience, distribution, data collection, analysis, and reporting work exactly the same as the other versions. It differs only in the distribution and data collection methods supported.

What distribution and data collection methods does SurveyTracker Plus E-Mail/Web support?

Supported distribution methods include:

  • Scannable Forms – A paper-based scannable form survey printed on paper you can purchase from an office supply store. You can optionally print to custom and standard form paper OR send the forms to Scantron for professional printing.
  • Web Surveys – A Web Survey hosted on your web server. Send email invitations to your respondents and reminders to non-respondents.
  • Survey-by-USB – A survey placed on a USB thumb drive or a network location and distributed to respondents.
  • Kiosk – A Kiosk Survey is an interactive survey placed on a computer in a well-trafficked area and is available to anyone.
  • Paper – A paper-based survey is a a Non-Scannable survey printed out to standard paper.

I don’t have access to my web server or my IT professionals are too busy to post my web files. Can SurveyTracker Plus help?

We can host the web survey for you on our web server as a service project. Contact your account representative for more information.

Does SurveyTracker Plus support save and resume capability for respondents?

Yes, SurveyTracker Plus E-Mail/Web offers Save and Resume in web surveys on a Windows/ASP web sever. Save and Resume allows the respondent to save the survey at any point and resume it at a later time without losing responses. You must use passwords or e-mail invitations for web surveys hosted on your server or invitations when using save and resume with an auto-host web survey.

SurveyTacker Plus and Plus E-Mail/Web also offer Save and Resume when using Survey-by-USB/Kiosk survey distributions.

In what ways does SurveyTracker Plus E-Mail/Web use e-mail?

SurveyTracker Plus interfaces with your system’s e-mail software program in order to relay e-mail invitations and reminders. The e-mail program then sends the invitations on your behalf.

SurveyTracker Plus uses your e-mail application (for example: Outlook) for the following purposes:

  • To send invitations to Web surveys.
  • To send reminders to non-respondents.
  • To receive Web surveys returned to you as e-mail messages.
  • To import an audience list from en e-mail address book.

What e-mail programs does SurveyTracker Plus work with?

SurveyTracker Plus supports Microsoft Outlook as its primary and recommended email application. It can work with legacy Microsoft Outlook Express as well as some versions of Windows Mail, Lotus Notes, and Novell GroupWise. If your email server allows, it can also send email directly through your server’s SMTP services.

Web survey scripts are designed to connect with a server’s e-mail program in order to return responses (such as Sendmail, Newmail, or the SMTP client itself).

What Web Servers does SurveyTracker Plus support?

When hosting your web surveys on your internal web server or a web host you have access to, SurveyTracker PLus web surveys can operate on either Windows or Unix/Linux web servers. You may have to consult with your IT department or peruse your web host’s support files to determine if the following requirements are met or allowed.

Windows server requirements:

  • Microsoft Internet Information Server (IIS) 4.0 or greater.
  • Classic ASP, Perl 5 or higher, or ColdFusion 5 or higher.
  • Response data can be returned via e-mail or stored as a file on the server:
    • E-mail: CDOSYS (native to Windows 2003 and later), CDONTS (native to Windows 2000), ASPMail, sendmail, or ColdFusion required on the server to return responses to an e-mail application on a local machine. Responses must be sent to a local e-mail inbox in order to collect the data (web-based mail program not supported).
    • File: Proper server read/write permissions to allow script to store data on the server. FTP tool, direct access, or similar ability required by end user to retrieve file from server.
  • Password, response merge, and Save and Resume functionality must use ASP scripts on Windows servers that support 32bit applications. Read/write permissions for the database folder are required.

Unix/Linux server requirements:

  • Apache web server.
  • Perl 5 or higher or ColdFusion 5 or higher.
  • Response data can be returned via e-mail or stored as a file on the server:
    • E-mail: Sendmail or ColdFusion required on the server to return responses to an e-mail application on a local machine. Responses must be sent to a local e-mail inbox in order to collect the data (web-based mail program not supported).
    • File: Proper server read/write permissions to allow script to store data on the server. FTP tool, direct access, or similar ability required by end user to retrieve file from server.

What kind of scanners does SurveyTracker Plus support?

SurveyTracker Plus and SurveyTracker Plus E-Mail/Web support the following Scantron scanners:

  • iNSIGHT 20
  • iNSIGHT 20 Plus
  • iNSIGHT 30
  • iNSIGHT 4 ES
  • OpScan 3, 4, 4U, 5, 6, 7, 8, 10, 15, 21, 9010M/9020M
  • OpScan iNSIGHT 4 (OMR Only cartridge, connected via RS-232)
  • OpScan iNSIGHT 4 w/imaging
  • OpScan iNSIGHT 70
  • 5000i

What kind of paper or scannable forms does SurveyTracker Plus support?

SurveyTracker Plus and SurveyTracker Plus E-Mail/Web can print forms using standard paper purchased from an office supply store. The ideal paper stock and brightness is 24#, 84 brightness.

The software also supports the following Scantron pre-printed forms:

  • Data Sheet I (form #257545)
  • Data Sheet II (form #257530)
  • Data Sheet IV (form #257532)
  • Information Data Sheet (form #257537)
  • General Purpose Data Sheet (form #257515)
  • General Purpose Data Sheet (form #257519)
  • General Purpose Data Sheet (form #257521)
  • Blank custom form (form #257558)