Customer Satisfaction Surveys
Measuring customer satisfaction pays off with repeat business
Keeping customers satisfied should be the primary goal of any organization. Satisfied customers bring repeat business and generate referrals. SurveyTracker can help you collect valuable customer feedback and generate reports from the results so you can measure your customer’s satisfaction.
Why is customer satisfaction so important?
- It costs you five times as much to attract a new customer as it does to keep one you already have.
- 96% of your dissatisfied customers will not tell you.
- 91% of those non-complaining, unhappy customers will never come back.
- Dissatisfied customers will tell ten more people (your potential customers) of their bad experience.
Today’s successful organizations have learned how to keep current customers satisfied and attract new ones by consistently exceeding their customers’ expectations.
SurveyTracker is the perfect tool for measuring customer satisfaction. Create new surveys, convert existing surveys into SurveyTracker surveys, or use the pre-written surveys included FREE in SurveyTracker’s survey library. These pre-written surveys contain a number of professionally created, proven surveys that will save you considerable time and survey development cost!
Surveys included in the survey library include:
- Customer Satisfaction Assessments
- Customer Service Satisfaction Survey
- Customer Support Evaluation
- Lost Customer Survey
- Serving Difficult Customers Evaluation
- Trade Show Evaluation
The SurveyTracker survey library organizes its customer satisfaction surveys into various categories.
Some of these categories include:
- Customer Service
- Financial Services
- Transportation Services
- Retail Services
- Automobile Services
- Food Services
- Lodging/Vacation Services
- Medical Services
Nothing is more important than understanding your customers’ needs. If their needs are met, they will return with new business. No software package is better at measuring customer satisfaction than SurveyTracker.
For more information about the best software application to help you gather the critical customer satisfaction data you need, see the SurveyTracker E-Mail/Web software information page.