SurveyTracker Support

SurveyTracker users have a variety of options when seeking support for their software purchase.

Support Knowledgebase

SurveyTracker Knowledgebase

The SurveyTracker Knowledgebase provides SurveyTracker users with a place where they can view support articles and resources. Users can review answers to many customer questions 24 hours a day, 7 days a week.

Tutorial Videos

Tutorial Videos

The SurveyTracker Tutorials are a free resource that covers a variety of topics from an overview of the software through each major component (survey design, audience list, reports, etc.).  Access to the videos is free and they are available any time.

Annual Maintenance and Support Plan

t

Annual Maintenance and Support Plan

New Customers
The SurveyTracker Plus software assurance plan is included in the purchase of each SurveyTracker desktop license or network user seat and ensures software technical support assistance when you need it. Coverage is activated on the date of purchase, and expires 12 months from that date, unless you choose to purchase an extended term. Under active support agreement enrollment, both phone and e-mail support are available to help in troubleshooting and resolving SurveyTracker software issues, as are free upgrades to new versions released during the active term. Scantron provides these services based on the contract dates, not by incident. Upon expiration of your enrollment term, continuation of support is calculated at a flat fee per license/ user seat per additional year, or longer, depending on your purchase.

Existing Customers
If your support agreement enrollment has expired and you would like to update your SurveyTracker account, Scantron can provide pricing to you after reviewing your account circumstances. Upgrade fees are tiered by the length of time that your software license support has been in expired status. At the time of new license purchases and version upgrades, support agreement enrollment will be renewed for you, and are not sold separately.

Please contact us for more information.

Training Options

Training Options

If you feel that you need more help than the customer support provisions allow (or if you are out of support), you may want to consider SurveyTracker Plus training. Contact us for more information.

Survey Principles Guide

i

Survey Principles Guide

If you need assistance or guidance with how to conduct a survey in general, you may want to refer to the Survey Principles Guide on this website. This guide provides an overview of the survey management process, as well as give practical advice in the planning, designing, and conducting of surveys. It can also serve as a quick reference and refresher for those with more survey experience.

Since this guide is designed for newcomers to surveys, it necessarily adopts a simplified approach. We purposely do not try to go into every nuance and detail of the process. There are many fine books available for those who wish to pursue the subject further.

Some basics on how each topic relates to SurveyTracker is also included to give you an idea of how the software can be used.

Click here to access the Survey Principles Guide.